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Close Impact & Evidence
Explore the evidence behind our AI-powered solutions, from user engagement and service improvements to measurable outcomes, case studies and real-world stories.
Real conversations. Measurable outcomes.
Across local government, public health and healthcare, Bullet AI is helping organisations improve access to information, reduce demand on frontline services and deliver more personalised support. Every deployment generates measurable evidence, from operational improvements and user engagement to service outcomes and behaviour change.
Delivering measurable impact in the social care space
of users able to self serve without needing a referral or to speak with the ASC contact centre
People get immediate, personalised responses to complex situations blended from 100s of trusted sources
of conversations outside contact centre hours
Improving outcomes in the public health space
of Quit Coach conversations took place outside normal service hours
of users set a quit date with Quit Coach
average Quit Coach engagement period
Case Studies
Every organisation has different priorities, challenges and communities. Explore how local authorities and healthcare organisations are using Bullet AI to improve services and achieve measurable outcomes.
Every organisation has different priorities, challenges and communities. Explore how local authorities and healthcare organisations are using Bullet AI to improve services and achieve measurable outcomes.
Bradford Council wanted to make it easier for people to access trusted Adult Social Care information, whenever they needed it and in the language they were most comfortable using. Working in partnership with Bullet AI, the council launched Annie, its locally branded Aida assistant, to provide instant, personalised support through web chat and WhatsApp.
Across South Yorkshire, thousands of unpaid carers provide vital support to family members and friends every day. Many don’t recognise themselves as carers, don’t know what support they’re entitled to or simply don’t have time to seek help during traditional office hours.
Real Conversations. Real Outcomes.
These stories highlight the human impact of conversational AI, showing how timely, personalised support can build confidence, encourage positive behaviour change and help people access the right support when they need it most.
Supporting People in Moments of Crisis
During one conversation, Annie recognised indicators that suggested a safeguarding concern. Rather than simply continuing the conversation, the assistant immediately provided crisis guidance and signposted the individual to the appropriate emergency and specialist support, helping ensure they could access urgent help without delay.
Annie Bradford From First-Day Nerves to Becoming Smoke Free
Like many people starting their quit journey, one user was anxious about whether they would succeed. Through regular encouragement, personalised advice and timely support during difficult moments, they remained engaged throughout the programme. By day 28 they had successfully stopped smoking and continued to build confidence, proving that consistent support can make lasting behaviour change achievable.
East Sussex County Council Every Conversation Builds Confidence
A user initially reached out looking for practical advice about quitting smoking but continued returning to the service over several weeks. As confidence grew, conversations shifted from managing cravings to celebrating smoke-free milestones and developing healthier routines. The relationship evolved from answering questions to providing ongoing encouragement throughout the quit journey.
Wigan Finding the Right Support, First Time
A resident contacted Annie looking for help arranging support for their mother but wasn’t sure where to begin. Instead of navigating multiple webpages, Annie explained the care assessment process, answered follow-up questions and directed them straight to Bradford’s Independence Advice Hub, giving them confidence that they were accessing the right service.
Annie Bradford Helping Carers Discover Support They Didn’t Know Existed
An unpaid carer reached out looking for financial help while caring for a family member full-time. Through a simple conversation, Aida explained their entitlement to a Carer’s Assessment and potential financial support, helping them discover services they didn’t realise were available.
Connecting with carersReady to see the future of public service?
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