Menu 
Close Support where people already are
People don’t want another app or another website. They want quick, reliable answers through a channel they already use everyday.
Of adult smartphone users use WhatsApp
(OFCOM)
Messaging app across all generations
Of smartphone users use WhatsApp daily
(OFCOM)
Available 24/7
Support when people need it – day or night, no matter the time.
Instant, clear answers
Get immediate, concise responses from trusted, approved information.
Context aware questions
Remembers previous questions to provide more personalised, relevant responses.
Conversation history
Users can revisit previous advice and answers whenever they need to.
Multilingual support
Communicate in multiple languages in both text and voice options.
Voice messaging
The ability to send and receive voice messages for greater accessibility and convenience.
Local connections
Interfacing with local directories to connect people with relevant organisations and support.
Seamless handovers
Conversations can be connected to contact centre teams, reducing repetitions and saving time.
Memory of conversation
The assistant remembers key details, so users don’t have to repeat themselves.
Safeguarding first
Active monitoring to identify and escalate safeguarding concerns where appropriate.
Trusted and familiar
WhatsApp is used everyday by the vast majority of people. A platform that users know and trust.
Low friction, high access
No new app to download, no new account to create. Just simple accessible support.
Ready to see the future of public service?
Get access to a demo to experience our secure AI solutions. You’ll get to see exactly how they work and choose which product you’d like to dive into.
