Frequently Asked Questions

Have a question? We’ve answered some of the most common queries about Aida, including how it works, deployment, security, accessibility and the benefits for local authorities.

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General FAQs

Where do you get the content from?

What is the difference between the scheduled messages and someone asking a question?

Scheduled messages are already curated, and will go out to someone on a schedule – these are planned ahead and built into the system. If someone asks the system a question off the back of a curated question, or at a random interval, the tool will respond to this by using the locked box of content that has been ingested into the system.

What metrics are collected?

There can be IG questions about the security of WhatsApp. Have you been through that pain and can you share your experience which may help speed up IG conversations in other areas?

Yes, we have Information Governance (IG) documents already to help support these conversations. These can be shared ahead of time to provide answers to any questions teams might have.

Does the app have any audio enabled function? Just thinking about literacy levels of some who may wish to try this tool

Yes the tool supports audio using WhatsApp. If you send a voice message, AI will respond with a voice note – all voices can be customised by using a library of voices available. For example, with the breastfeeding project (another project that was piloted by Medway Council) a woman’s voice was used with a soft tone.